Board of Advisors

The 2015 Operations Summit owes a tremendous thanks to our Board of Advisors, who are critical in ensuring our program and sessions are top-notch. This year, our Board includes:

Jason Acevedo
Former Senior Director, Logistics and Ecommerce Operations
Limited Stores

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Jerry Bellante
Director, Operations
Duluth Trading Co.

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Erik Caldwell
Former Senior Vice President, Logistics and Supply Chain
Hudson's Bay Company

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Scott Casciato
Senior Director, Ecommerce Fulfillment and Customer Service
Dick's Sporting Goods

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Ryan Culver
Director, Supply Chain
FULLBEAUTY Brands

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Mark Desrosiers
Director, Distribution
S&S Worldwide, Inc.

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Kevin Gardiner
Director, Store Operations and Strategy
Macy's

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Matt Glauber
President & COO
BuyAutoParts.com

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Randy Jaunzemis
Vice President, Distribution & Ecommerce Fulfillment
Guitar Center Inc.

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Katie Langrock
Vice President, Operations
Vermont Teddy Bear

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Michael Moseman
Director, Client Services Center
Louis Vuitton

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Nancy Perronie
Vice President, Distribution Services
Ann Taylor

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James Reid
Vice President of Distribution
QVC

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Kunal Thakkar
Vice President, Global Supply Chain
Walmart

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David Tull
former Customer Engagement Manager
JackThreads

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Cindy Turcot
COO
Gardener's Supply Co.

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Scott Van Den Berg
Director, Engineering and Ecommerce Operations
DSW

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Anthony Vicars
Vice President of Operations
Framebridge

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New! Recognition for Omnichannel Super-Heroes!

In 2015, we are featuring the new Excellence in Customer Experience Award at the Operations Summit. Specifically for omnichannel operations, this award honors the power of operations as the key driver in today’s growing ecommerce marketplace. Winners will be announced at our Awards Luncheon on April 16 as part of the Operations Summit.

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Related Resources

Multichannel Merchant resources for operations & fulfillment include:
O + F Advisor Newsletter
MCM Outlook: The Contact Center Is Your Customer Service Gateway
MCM Outlook: The State of Operations 2014
MCM Outlook: Catalogs Adapt to the New Omnichannel World
Executive Summary: How Shipping Effects the Customer Experience