The Operations Summit Facility Tours provide you unique pre-arranged tours, in small groups, of several facilities in the Louisville area. Get a firsthand look at leading DTC operations, learn from industry leaders and get your questions answered personally. Last year, our tour sessions sold out quickly. Spaces are limited and spots are provided on a first-come, first-served basis.
Check out our tours below! You can register for Tours during the Conference Registration process.
Richwood, KY – April 14 (SOLD OUT)
eBay Enterprise operates 5.7M square feet of fulfillment space across the U.S., in which we optimize operations and efficiently scale to manage the peaks and valleys of ecommerce brands and retailers. eBay Enterprise’s Richwood fulfillment center is the size of approximately ten football fields, including a four level mezzanine, and contains more than four miles of powered conveyor. This automated, paperless facility fulfills products including licensed sporting goods, apparel, DVDs, books, pet supplies & food and others. The Richwood center holds 12 million units of inventory during peak months including 200,000 plus SKUs on hand in forward pick locations and has 600,000 total pick and storage locations. In one year the facility processes more than 86 million units in and out, with 40% of those handled during October through December.
A Richwood picker can walk up to 8 miles per day in peak periods. The center has Speed Line capabilities to handle hot market products and offers many value added services including gift wrapping, embroidery, engraving, packing, kitting, and hazmat. The Richwood fulfillment center averages 70% same day shipping for all clients during normal business operations.
Bus departs Marriott: 7:30 a.m.
Tour: 9:00 a.m. – 10:15 a.m.
Bus returns to Marriott: 11:30 a.m.
Limit: 50 attendees
Special information and instructions: Please bring valid government-issued ID.
UPS WorldportApril 14 & April 15 (SOLD OUT)
Located in Louisville, Worldport is the largest fully automated package handling facility in the world. The operation currently turns over approximately 130 aircraft daily, processing an average of 1.6 million packages a day with a record of nearly 5 million packages processed on Peak Day 2013. Take a journey through this more than 5.2 million square foot automated express sorting facility that can process 416,000 packages and documents per hour.
This tour will highlight the cornerstone of an integrated transportation network that makes UPS the global leader in logistics. It enables UPS to make more guaranteed on-time deliveries around the world than any other carrier. These fast and reliable global delivery options help suppliers and e-commerce businesses enhance their online and omnichannel customer experience.
Scan here or go to ups.com/insideretail to learn more about UPS Pulse of the Online Shopper Study
Note: There are three (3) tour times available. Two are during the peak times at 11:30 P.M. One is during the day, where there won’t be the same level of activity, but it’s still a great tour!
Peak Time Tours:
Tuesday, April 14 (SOLD OUT)
Wednesday, April 15 (SOLD OUT)
Bus departs Marriott: 11:00 p.m.
Tour time: 11:30 p.m. – 1:30 a.m.
Bus returns to Marriott: 2:00 a.m.
Daytime Tour:
Wednesday, April 15 (SOLD OUT)
Bus departs Marriott: 11:00 a.m.
Tour time: 11:30 a.m. – 1:30 p.m.
Bus returns to Marriott: 2:00 p.m.
Special information and instructions: Guests will be required to present a government issued photo ID (driver’s license or passport) before admittance onto airport property. Business casual attire is recommended (no dresses or skirts). Parts of the tour will be outside so dress accordingly for the weather. For safety reasons, open-toe and high-heel shoes are not permitted. For safety reasons, the consumption of alcohol prior to the visit is strictly prohibited.
eBay Enterprise Trade Port Fulfillment CenterLouisville, KY – April 15 (SOLD OUT)
eBay Enterprise operates more than 5.7 million square feet of fulfillment capacity across the U.S., of which half a million square feet is in our Trade Port One fulfillment center in Louisville, KY. Trade Port One is an automated fulfillment center with three levels of mezzanine and five level high pallet rack storage. There are sixteen brands in the center including apparel, cosmetics, footwear, health & beauty, and sporting goods. The facility houses more than 131,000 SKUs in various product categories including conveyables, non-conveyables, fragile, garment on hanger, hazmat and perishables. During 2013, Trade Port One processes more than 80 million units, 40% of which were during Q4. During Peak 2013, this facility shipped 701,000 units in one day, and over f4.2 million units during peak week.
The facility manages inbound receiving and put-away, outbound, and returns processing and utilizes cart pick, dynamic wave pick and RF picking to fulfill orders. Trade Port One has three lines of transport conveyor that merge to the sorter, which has a throughput rate of 130 cartons per minute. This high volume facility provides clients with the speed, accuracy and flexibility to scale during peak seasons to provide an exceptional customer experience and delivery.
Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus returns to Marriott: 9:30 a.m.
Special information and instructions: Please bring valid government-issued ID
ANN, Inc.Wednesday, April 15 (SOLD OUT)
ANN INC. is the parent Company of Ann Taylor and LOFT, two of the leading women’s specialty retail fashion brands in North America. The Company operates approximately 1,040 Ann Taylor, Ann Taylor Factory, LOFT and LOFT Outlet stores in 47 states, the District of Columbia, Puerto Rico and Canada. Our Ann Taylor and LOFT brands are also available online in more than 100 countries worldwide at AnnTaylor.com and LOFT.com.
Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus returns to Marriott: 9:30 a.m.
Limit: 50 attendees
ANN Inc. Special information and instructions: Guests will be required to present a government issued photo ID (driver’s license or passport) before admittance onto the Bus. Business casual attire is recommended (no dresses or skirts). For safety reasons, open-toe and high-heel shoes are not permitted.
GILTLouisville, KY – Thursday, April 16 (SOLD OUT)
Gilt provides instant insider access to today’s top designer labels, at up to 60% off retail. Join us in this tour of the 300,000 square foot center in Louisville, KY, which serves as the primary fulfillment point for orders placed through Gilt.com. Major product types handled in this facility include flat pack apparel, footwear, garment on hanger and small accessories. The combination of advanced robotics, modern conveyors, order routing, and labor support systems allows Gilt to quickly process customer orders and allow rapid transit to our members throughout the United States and around the world.
Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus returns to Marriott: 9:30 a.m.
Limit: 50 attendees
Special information and instructions: Please bring valid government-issued ID. No photography permitted during this tour.
Louisville, KY – April 16 (SOLD OUT)
You are invited to join UPS for a tour of one of its innovative fulfillment operations within their Global Logistics and Distribution campus located in Louisville, Kentucky; the operation will showcase both B2B and D2C under one roof. The campus in Louisville has ten facilities totaling four million square feet and is the largest footprint within their global distribution network, which totals more than 23 million square feet. An industry-experienced team of UPS employees services a wide variety of customers and capabilities within the campus. The campus sits less than three miles away from UPS’ largest international all points hub, UPS Worldport and leverages shipping advantages for both air and ground modes. With capabilities and expertise to provide logistics support wherever in the world you need to reach your customers, UPS is pleased to showcase this critical link in its network as part of the Operations Summit.
Bus departs Marriott: 7:30 a.m.
Tour time: 7:45 a.m.- 9:15 a.m.
Bus returns to Marriott: 9:30 a.m.
Limit:50 attendees
Special information and instructions: Please bring valid government-issued ID
Guess? Distribution CenterGuess?, Inc. designs, markets, distributes and licenses a lifestyle collection of contemporary apparel, denim, handbags, watches, footwear and other related consumer products. The US fulfillment and service operation is located in Louisville, KY within minutes of major interstates and 20 miles from the UPS Worldport package handling center. The 500,000 sq. ft. distribution center is highly automated with miles of conveyor, 2 carton sorters, 3 unit sorters, RF scanners, automated print and apply labels applicators and RFID audit tunnels. The facility ships 25,000,000 units per year to its own stores, department stores, and directly to ecommerce customers. In addition, the facility operates full inbound quality and vendor compliance audit programs, complete store supply distribution, multi-channel returns operatoins, and maintains FTZ and CTPAT certification.
Bus departs Marriott: 7:30 a.m.
Tour time: 8:00 a.m. – 9:00 a.m.
Bus returns to Marriott: 9:30 a.m.
Limit: 50 attendees
Special information and instructions: Please bring valid government-issued ID
Please note: One tour will be offered per attendee. There is a small additional fee of $30 for the tour, which covers the tour and transportation to and from the hotel. There may not be enough spots on the tours for all conference registrants, so hurry and sign up today! Tour hosts reserve the right to approve registrants. Other tour limitations may apply, and tours are subject to change.
