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Speakers

Learn, gain insights, and ask questions of the of 50+ merchants speaking at The Operations Summit 2015. Check back often – we’re continuing to add speakers! 

Steve Addy
Director, Customer Service
Phillips Pet Food & Supplies

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Mark Albright
VP of Logistics, Supply Chain and Transportation
Sports Authority

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Patrick Allard
SVP, Retail Sales and Channel Partner Development, Commerce Services
Pitney Bowes

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Rick Amour
CEO and Owner
That Pet Place

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Curt Barry
Founder and Chairman
F. Curtis Barry & Company

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Sally Beebe
Senior Manager, Customer Service
Luxottica North America

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Scott Belfer
Senior Vice President
CBRE Inc.

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Jerry Bellante
Director, Operations
Duluth Trading Co.

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Sandy Billings
CIO
Old Time Pottery, Inc.

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Ranga Bodla
Wholesale Distribution Industry Lead
Oracle (NetSuite)

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Brett Briley
Senior Manager of Customer Experience-Logistics
American Eagle Outfitters

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Doug Brochu
CEO
Bridge Solutions Group

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William Burke
Vice President of Logistics
MidwayUSA

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Erik Caldwell
Former Senior Vice President, Logistics and Supply Chain
Hudson's Bay Company

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Lance Casler
Sr. Manager Global Transportation and America's Logistics
Avaya

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Ken Chrisman
President, Product Care
Sealed Air Corporation

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Scott Cohn
VP, Ecommerce
Chinese Laundry

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Scott Collignon
Senior Director of Supply Chain Operations
Cabela's

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Sheron Copeland Smith
Contact Center Director
Sports Endeavors

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Russ Covington
Practice Leader
Johnson Stephens Consulting

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Ryan Culver
Director, Supply Chain
FULLBEAUTY Brands

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Trey Dean
Manager of DTC Operations
Express

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Michael DeFabis
Vice President of Fulfillment/Warehousing Sales
IDS

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Paulo Delgado
Director of Fulfillment
Doheny's Pool Supply

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Mark Desrosiers
Director, Distribution
S&S Worldwide, Inc.

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Susan Drummer
Director of Client Services
American Mint

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Rick Duley
Director of Network Fulfillment
Belk

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Chip Edgington
Executive Vice President, Operations
FULLBEAUTY Brands

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Debra Ellis
Founder
Wilson & Ellis Consulting

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Christopher Forbes
Director, Ecommerce Logistics
PVH

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Daniela Forte
Content Manager
Multichannel Merchant

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Trent Funk
Chief Operations Officer
Saddleback Leather

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Bala Ganesh
Director, Marketing
UPS

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Kevin Gardiner
Director, Store Operations and Strategy
Macy's

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Gary Gauntt
President
DHC Care

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Bryan Gefroh
Logistics Manager
Swanson Health Products

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David Geisinger
Head of Retail Business Strategy
Magento

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Matt Glauber
President & COO
BuyAutoParts.com

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Chris Groseclose
Chief Fulfillment Officer
Crutchfield Corp.

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Chris Halkyard
CEO
Aries Supply Chain Consulting LLC.

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Jeremy Hanks
Founder and CEO
Dsco

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Catherine Bickel
Director of Operations
eBags

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Randy Neilson
Dir. of Sales & Marketing
CubiScan

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Bill Helt
Senior Manager of Fulfillment Operations
Colony Brands

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Michelle Hendrix
Director of Customer Experience
Cafe Press

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Kevon Hills
Vice President, Product Operations
PowerReviews

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Scott Hilton
Chief Revenue Officer
Jet.com

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Jennifer Ide
COO, Deputy Director of Business Operations
U.S. Marine Corps Exchange

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John Janson
Transportation Supply
MWI Veterinary Supply

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Steve Johnson
Managing Partner
Johnson Stephens Consulting

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Matt Jordan
CEO
Premier Performance

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Deanna Kaufman
Manager, Solutions
FedEx Services

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Doug King
Senior Manager
QVC

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Kevin Klisz
Senior Manager of Omnichannel Fulfillment and Inventory Placement Strategy
Kohl's

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Matt Konkle
Chief Operating Officer
Speed Commerce Operating Co. LLC

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David Kravetz
Co-Founder
Fairytale Brownies

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Bill Kuipers
Partner
Spaide, Kuipers and Company

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Michael Lamia
Vice President, Global Network Operations, Ecommerce
Pitney Bowes

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Kurt Leisman
Director
enVista

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Mark Magill
VP of Business Development
OnTrac

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Rob Martinez
CEO and Co-Founder
Shipware LLC

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David McInnis
Vice President, Customer Relations
FULLBEAUTY Brands

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Jessica Mine
Manager of eCommerce
Radial

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Michael Moseman
Director, Client Services Center
Louis Vuitton

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Ty Munson
Omnichannel Manager
Sports Authority

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Ken Myers
Director, Packaging & Automation
Tension Packaging & Automation

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Dennis Nicoski
SVP, Sales and Customer Relations
United States Postal Service

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Mike O'Brien
Senior Content Manager
Multichannel Merchant

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Chris Pacetti
Vice President of Technology/Innovation
TradeGlobal

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Katie Parker
Strategic Solutions Manager
Green Mountain Technology

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Tim Parry
Managing Editor
Multichannel Merchant

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Mike Pflugrad
Director, E-commerce Operations Strategies
Ralph Lauren

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Mark Pierce
Director of Client Services, SmartHub
Radial

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Gary Porto
Principal
Porto Consulting Services

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Jim Poulin
CTO
Gardener's Supply Co.

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James Reid
Vice President of Distribution
QVC

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Peter Reno
GM of Distribution
Dr. Leonard's

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David Riccardi
Quality Manager
S&S Worldwide, Inc.

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Peter Rice
Chairman
Elk Run, LLC

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Kenneth Ruehrdanz
Ken Ruehrdanz, Manager, Distribution Systems Market
Dematic Corp

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Tim Russo
Fraud Team Leader
Cleverbridge

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Michael Ryan
Executive Vice President-Parcel Solutions
Pro Star Logistics

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Tim Sailor
Principal
Navigo Consulting Group

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John Schulten
Industrial Engineering Manager
Gilt

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Ellen Shannon
Chief Content Director & Publisher
Multichannel Merchant

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Jamison Shelton
Owner/Principal
Global Nuance

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Kim Silva
Operations Team Leader
Fairytale Brownies

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Nate Skiver
Senior Manager, Parcel Network Design
Gap Inc.

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Rodney Small
National Sales Manager
Parcel Technology Solutions

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Doug Smith
Vice President, Direct-to-Consumer Operations
Boot Barn

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Brent Sorenson
Vice President of Operations
FULLBEAUTY Brands

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Paul Steiner
Vice President, Strategic Analysis
Spend Management Experts

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Karen Stokdyk
Director, Customer Contact Center
Gardener's Supply Co.

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Kunal Thakkar
Vice President, Global Supply Chain
Walmart

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Kevin Thompson
Distribution Systems Manager
Cabela's

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David Tull
former Customer Engagement Manager
JackThreads

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Cindy Turcot
COO
Gardener's Supply Co.

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Troy Van Wormer
Vice President of Operations
Hollar

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Andy Villas
Director of Omnichannel
Sports Authority

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Walter Wallace
Senior Manager, Ecommerce 3PL
Tory Burch

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Jordan Welch
Chief Marketing Officer
UPS i-parcel

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Alice Zhou
Senior Manager, Omnichannel Operations, Global Ecommerce
Levi Strauss & Co.

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Bruce Zolot
President
Travers Tool Co. Inc.

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Program and speakers subject to change

New! Recognition for Omnichannel Super-Heroes!

In 2015, we are featuring the new Excellence in Customer Experience Award at the Operations Summit. Specifically for omnichannel operations, this award honors the power of operations as the key driver in today’s growing ecommerce marketplace. Winners will be announced at our Awards Luncheon on April 16 as part of the Operations Summit.

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Related Resources

Multichannel Merchant resources for operations & fulfillment include:
O + F Advisor Newsletter
MCM Outlook: The Contact Center Is Your Customer Service Gateway
MCM Outlook: The State of Operations 2014
MCM Outlook: Catalogs Adapt to the New Omnichannel World
Executive Summary: How Shipping Effects the Customer Experience