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Your Questions Answered

You have questions – and the Operations Summit is here to provide you answers. Multichannel Merchant has listened – and written about – the biggest challenges and concerns you face all year long. Here’s some of the questions we’ve heard … and how to get answers at the Operations Summit:


Q: How do I go about integrating omnichannel across my organization seamlessly – and avoid the pitfalls I’ve heard others have experienced?

A: In the panel session Omnichannel Best Practices: Getting Store and DC Operations on the Same Page, you will learn from a major retailer and a leading omnichannel platform solution provider how platform, process and implementation challenges have been met and overcome, delighting customers and delivering results.


Q: Margins are so tight …. what can I do to reduce my DIM impact and freight costs?

A: Attend Packaging Options to Reduce Your DIM Impact and Freight Costs and hear panelists discuss first-hand solutions that you can incorporate to reduce your packaging dimensions, mitigating the DIM factor and lessening your freight costs moving forward.


Q: I need to streamline my self-service architecture – what options to I have?

A: In the Operations Summit’s Stepping Up your Customer Self-Service Game session, by David McInnis, VP of Customer Relations at FULLBEAUTY Brands will provide you hands-on tips and insights to help you meet customer needs across both live and self-service touch points, while driving your sales growth.


Q: My customers are requesting … and getting … so much more in today’s ecommerce environment. How can I keep up while maintaining costs?

A:  You can attend a special session in our Executive Track, OK, so you’re NOT Amazon – Now What? How to Meet Rising Customer Demands Without Losing Your Shirt to hear from a panel of merchants the guidelines you can follow on delivering exceptional service levels – while avoiding the dive into negative margin territory.


Q: I can’t avoid same-day/next-day service – but how much is hype and what is the reality? And how to I figure out if it’s right for me?

A: To get a grip on your shipping and logistics initiatives, a must-attend is the I Want It Now – Or Do I? Gauging Demand for Same-Day/Next Day and Balancing Cost and Service Level session to hear from a major carrier executive and merchant operations leaders about the pros and cons of establishing a same-day/next-day shipping plan, the market forces that are shaping it, and the way forward from here.


For more answers we also offer Roundtables throughout the event – moderated topical discussions tailored to address your specific needs and interests … and to provide you answers to your specific DTC questions.

New! Recognition for Omnichannel Super-Heroes!

In 2015, we are featuring the new Excellence in Customer Experience Award at the Operations Summit. Specifically for omnichannel operations, this award honors the power of operations as the key driver in today’s growing ecommerce marketplace. Winners will be announced at our Awards Luncheon on April 16 as part of the Operations Summit.

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