A: In the panel session Omnichannel Best Practices: Getting Store and DC Operations on the Same Page, you will learn from a major retailer and a leading omnichannel platform solution provider how platform, process and implementation challenges have been met and overcome, delighting customers and delivering results.
Q: Margins are so tight …. what can I do to reduce my DIM impact and freight costs?
A: Attend Packaging Options to Reduce Your DIM Impact and Freight Costs and hear panelists discuss first-hand solutions that you can incorporate to reduce your packaging dimensions, mitigating the DIM factor and lessening your freight costs moving forward.
Q: I need to streamline my self-service architecture – what options to I have?
A: In the Operations Summit’s Stepping Up your Customer Self-Service Game session, by David McInnis, VP of Customer Relations at FULLBEAUTY Brands will provide you hands-on tips and insights to help you meet customer needs across both live and self-service touch points, while driving your sales growth.
A: You can attend a special session in our Executive Track, OK, so you’re NOT Amazon – Now What? How to Meet Rising Customer Demands Without Losing Your Shirt to hear from a panel of merchants the guidelines you can follow on delivering exceptional service levels – while avoiding the dive into negative margin territory.
A: To get a grip on your shipping and logistics initiatives, a must-attend is the I Want It Now – Or Do I? Gauging Demand for Same-Day/Next Day and Balancing Cost and Service Level session to hear from a major carrier executive and merchant operations leaders about the pros and cons of establishing a same-day/next-day shipping plan, the market forces that are shaping it, and the way forward from here.
For more answers we also offer Roundtables throughout the event – moderated topical discussions tailored to address your specific needs and interests … and to provide you answers to your specific DTC questions.