The pre-conference workshops are in-depth programs that take an A-Z approach on specific subjects. After attending a pre-conference workshop, you’ll go back to your organization with fresh, actionable ideas and strategies. Workshops take place on April 14 and are optional for an additional fee of $225.
Pre-conference workshops include:
Workshops run from 11:45 a.m. – 4:30 p.m., and include lunch and one additional break during the day. Boxed lunch will be provided to all participants.
Brand New Workshop for 2015!
Unless you’ve been living under the proverbial rock, you know that omnichannel is the biggest trend to hit retail in a generation. Driven by increasing expectations from always on, digitally connected consumers, omnichannel seeks to meet that demand through tactics like ship to store, ship from store and in-store pickup, as well as online inventory visibility.
But going omnichannel presents a number of logistical challenges that touch every area of retail operations: stores, ecommerce, distribution and fulfillment, technology and workforce. For this reason many retailers find themselves struggling to realize the promise of omnichannel: thrilled and loyal customers, increased sales and fully optimized inventory and supply chain.
This informative workshop will tap the experience of retail industry experts to help attendees sort out how to create an effective omnichannel strategy, or improve upon their existing one. Topics covered will include:
View the full workshop agenda here.
Workshop leaders:
Kevin Gardiner, Director, Store Operations and Strategy, Macy’s
Kevin Klisz, Senior Manager of Omnichannel Fulfillment and Inventory Placement Strategy, Kohls
Walter Wallace, Senior Manager, ecommerce 3PL, Tory Burch
Kevon Hills, Vice President, Research, StellaService
and
Christopher Forbes, Ecommerce/3PL Manager, PVH
BACK BY POPULAR DEMAND!
This half- day workshop is the perfect opportunity to get a fantastic overview of the details and strategies of all operating functions in a single session.
The session will provide you a comprehensive but practical look at what it takes to deliver superior fulfillment as a competitive advantage. The latest strategies, tactics and best practices will be presented by someone who has seen it and done it. It is loaded with examples and anecdotes, and typically stimulates great interaction among attendees.
The focus will be on maximizing service performance and operational efficiency. This workshop is a ‘must’ if you are responsible for the fulfillment process, from supervisors to executives.
Topics will include:
Workshop leader:
Bill Kuipers, Partner, Spaide, Kuipers & Co.
BACK BY POPULAR DEMAND!
Shipping costs too high? Then you cannot afford to miss this workshop! Led by one of the top consultants in the industry, gain valuable information to negotiate best-in-class pricing and reduce overall shipping costs 5-25%. You will walk away from this half-day session with an in-depth understanding of parcel contracts terms and how to maximize pricing agreements with your parcel carriers. Using actual shipping data, you will learn:
We will place particular emphasis on how to gain leverage during contract negotiations, and using benchmarking (provided) to your advantage. You’ll also learn additional strategies used by other shippers to reduce delivery costs, how to offer “free” shipping, and how to make delivery a competitive differentiator in your business.
Workshop leader:
Rob Martinez, President and CEO, Shipware, LLC
Brand New Workshop for 2015!
When someone picks up a phone, sends an email or initiates a chat session with your company – whether it’s to place an order, lodge a complaint or seek information – the associate at the other end is a frontline representative of your brand and all it represents. How they handle that interaction impacts critical areas like customer retention, sales and brand reputation.
And in an increasingly omnichannel, always-on consumer world, rising expectations from the always-on consumer are impacting the contact center as never before. As associates are expected to keep on top of traditional and digital channels, companies are finding they need to ensure their skillsets are constantly updated and refined.
There are many other important considerations, such as hiring and retention in a competitive, shifting labor market; finding the right technology and tools – and successfully integrating them with existing systems; and melding it all together to create an outstanding customer culture that breeds loyalty and drives sales.
This highly informative and interactive session will address:
View the full workshop agenda here.
Workshop Leaders:
Michael Moseman, Director, Customer Contact Center, Brooks Brothers
David Tull, Customer Engagement Manager, JackThreads