Awards

New! Recognition for Omnichannel Super-Heroes!

In 2015, we are featuring the new Excellence in Customer Experience award at the Operations Summit. Specifically for omnichannel operations, this award honors the power of operations as the key driver in today’s growing ecommerce marketplace.

Come and see which ecommerce merchants are the best in managing their contact centers, returns, orders, shipments, packaging and customer service. Winners will be selected using actual stats from orders placed and tracked through Innotrac’s SmartHub® program.

FINALISTS ARE:

• Best Packaging
  • Bath & Body Works
  • Birchbox
  • Bonobos
  • Macy’s
• Best Shipping & Delivery Experience
  • BCBG
  • Burberry
  • Lululemon
  • Sony
• Excellence in Brand Communication
  • L.L. Bean
  • Macy’s
  • Pottery Barn
  • Target
• Best Customer Returns Experience
  • Bonobos
  • Express
  • Lowe’s
  • Nordstrom
• Customer Experience Leader
  • Bonobos
  • L.L. Bean
  • Nordstrom
  • Zappos
• Retail Innovator of the Year
  • Amazon
  • Birchbox
  • Boden
  • Everlane
  • Lowe’s
  • Macys
  • Modcloth
  • Net-a-Porter
  • Nordstrom
  • Target

The Excellence in Customer Experience Award winners will be announced live at the Operations Summit on April 16.

Diamond Sponsor:

The results for these awards are provided by our Diamond Sponsor, Innotrac, and their SmartHub® data.

Gold Sponsor:

Interested in sponsoring and getting your brand aligned with the best in the business? Contact Ellen Shannon at eshannon@accessintel.com for details on how you can participate.